Returns & Refund Policy
At PBW Foods, we prioritize customer satisfaction. As we deal exclusively with perishable items, we have a streamlined return and refund policy to ensure quick resolutions. Please read the following carefully.
Cancellation of Subscription
Cancellation of Subscription
You can cancel the subscription at any time on the website by giving us a minimum of 24 hours' notice. E.g. If the delivery is scheduled for Tuesday between 6am - 9 am then you must notify us before 9 am on the previous working day ( In this case Saturday) and we will cancel your subscription and refund the balance amount.
Eligibility for Returns
Perishable Goods (e.g., Juice, Alternative Milk, Curd & Butter, Breads, Nut & Fruit Beverages) are non-returnable unless found to be damaged, spoiled, or incorrect upon delivery.
Non-Returnable Items
We do not accept returns for perishable goods that are opened, used, or not in their original packaging.
Conditions for Returns
Report any damaged, spoiled, or incorrect items **within 24 hours** of delivery. Items not reported within this timeframe will not be eligible for a return or refund. A valid proof of purchase (receipt or order confirmation) is required for processing returns or refunds.
The item must be in the same condition as received, unused, and in its original packaging.
Return Process
Contact our customer service within 24 hours of delivery to initiate a return for damaged or spoiled goods. Please provide details and, if applicable, photos of the issue.
Contact Details:
Email: care@pbwfoods.com
Phone: 0124-4083369 / 9773729921
Refunds
If a return request is accepted, you will be notified, and a refund will be processed to your original payment method within 14 business days.
Refunds or replacements for damaged or spoiled items will be issued after verification.
It may take some time for your bank or credit card company to process and post the refund. If more than 14 business days have passed since approval, please contact us at care@pbwfoods.com.
Customer Support
For any return-related queries or issues, please reach out to our customer support team:
Email: care@pbwfoods.com
Phone: 0124-4083369 / 9773729921
Non-Returnable Items
We do not accept returns for perishable goods that are opened, used, or not in their original packaging.
Conditions for Returns
Report any damaged, spoiled, or incorrect items **within 24 hours** of delivery. Items not reported within this timeframe will not be eligible for a return or refund. A valid proof of purchase (receipt or order confirmation) is required for processing returns or refunds.
The item must be in the same condition as received, unused, and in its original packaging.
Return Process
Contact our customer service within 24 hours of delivery to initiate a return for damaged or spoiled goods. Please provide details and, if applicable, photos of the issue.
Contact Details:
Email: care@pbwfoods.com
Phone: 0124-4083369 / 9773729921
Refunds
If a return request is accepted, you will be notified, and a refund will be processed to your original payment method within 14 business days.
Refunds or replacements for damaged or spoiled items will be issued after verification.
It may take some time for your bank or credit card company to process and post the refund. If more than 14 business days have passed since approval, please contact us at care@pbwfoods.com.
Customer Support
For any return-related queries or issues, please reach out to our customer support team:
Email: care@pbwfoods.com
Phone: 0124-4083369 / 9773729921
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